Refund Policy

Please carefully review our refund Policy. This policy is valid for a duration of 360 days from the date of your order placement. By using our services, you agree to comply with the terms and conditions outlined below.

1. We accept refunds for digital product keys under the following circumstances:

1.  Product Key Not as Described: If the product key you received does not match the description provided at the time of purchase, you are eligible for a refund.
2. Product Key Not in Working Condition: If the product key you received is defective or does not function as intended, you are eligible for a refund.
3. Product Has Stopped Working: If the product stops working after a period of use, you will be entitled to an exchange.

2. We do not accept refunds under the following circumstances:

1.  Product Key Already Delivered: Once we have successfully delivered the digital product key to the email address provided during the checkout process, we cannot accept issue refunds.
2. Product Key in Working Condition: If the product key you received is functioning correctly and is as described, it is not eligible for a refund.
3. Exceeding the 360-Day Window: Refunds will not be processed for orders in which 360 days or more have passed since the date of order placement.

3. How to Request a Refund

If you meet the eligibility criteria outlined in section 1, and you wish to request a refund, please follow these steps:

1. Contact Customer Support: Reach out to our customer support team via email at contact@getcdkey.com or our contact us page within the 360-day window. Provide your order details and a clear explanation of the issue.
2. Verification: Our customer support team will review your request and may require additional information or documentation to verify your eligibility for a refund.
3. Resolution: Upon successful verification, we will initiate the refund process. This process may involve issuing a replacement product key or providing a refund to the original payment method used for the purchase, at our discretion.

4. Refund Processing Time

Refunds, when applicable, will be processed promptly. The time it takes for the refund to reflect in your account may vary depending on your payment method and financial institution. It normally takes place within 7 business days, and can extend up to 30 days.

5. Contact Information

If you have any questions or require assistance with our Refund Policy, please do not hesitate to contact our customer support team:

Email: contact@getcdkey.com

Contact page: https://www.getcdkey.com/contact-us

6. Changes to the Policy

We reserve the right to update or modify this Refund Policy at any time without prior notice. It is your responsibility to review this policy periodically to ensure compliance with our current guidelines.

By using our services, you acknowledge and agree to this Refund Policy. If you do not agree with any aspect of this policy, we kindly ask that you refrain from using our services.

We appreciate your choice of GetCDKey.com. Your satisfaction is our priority, and we are dedicated to ensuring a seamless and dependable service for you.

Sincerely,

XLMX Digital SolutionX, LLC.
Registration Number: 365109407
Headquarters: 300 Delaware Ave Suite 915, Wilmington, DE, 19801, United States.
E-mail: contact@getcdkey.com
Phone: +13023916263
Service Hours: Monday – Friday 09:00 – 21:00 UTC -4 EDT.