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  • Frequently Asked Questions

    ANSWERS TO FREQUENTLY ASKED QUESTIONS

    1. Locate the items you desire. You can either utilize the search box located at the top center or browse products by category. Each product features a dedicated page with detailed information.
      Add items to your shopping cart.
    2. Click the ‘Buy’ button on the product’s page to include it in your cart. You can view your selections by clicking the cart icon at the top right. Additional electronic products incur no shipping fees. Items can also be removed from the cart if needed.
    3. Proceed to checkout. After adding the desired items to your cart and when you’re ready to finalize your order, click on ‘Continue to checkout’ on the right side. Follow by clicking “Submit Order” to move on to the payment process.

    We offer immediate delivery, although in certain instances, it may take between 15 to 30 minutes.

    Certainly, if this is your first order with us, you can receive a 5% discount on any product by using the code “IAMNEW” at checkout.

    The installation instructions for each product can be found in two places:

    1. Under “Downloads” in the order confirmation you received from us.
    2. Under “Downloads” in My Account.

    If you did not create an account when you purchased the product, your order will automatically be linked to your account when you create it after purchase.

    All our products are delivered digitally in the form of a product key for the game or software. Most product keys are automatically delivered by email upon successful payment. Please also check your Spam/Junk Folder, as the email may sometimes end up there.

    Optionally, the code can be downloaded from “My Account“. If you did not create an account during purchase, the order will automatically be added to the account when you create one.

    How to find the code:

    1. Go to “My account” by clicking on the top right corner of the web page: “Hello, [your name]”
    2. Click on “Orders”. Find the correct order ID and click “SHOW” on the far right under the heading “ACTIONS”.
    3. Below the total amount on the order page, you will find the product keys for each product you purchased.

    IF YOU DON’T FIND THE PRODUCT KEY:

    Should the product key not appear on the order page, it will be sent to you automatically via email within one hour of the purchase time, from Monday to Sunday between 10am and 11pm.

    If you did not receive the product key after two hours, please contact us.

    If none of the above steps resolved your issue, please contact us here:

    Available Payment Methods:
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